Secure & Transparent Payment Terms

1. Accepted Payment Methods

Tuarus Container Service offers the payment methods currently available for all customers across the United States. We comply with applicable United States federal and Connecticut consumer protection laws governing payment processing and funds handling.

2. Funds Clearance & Order Processing

Bank Transfers (ACH / Wire): ACH transfers may take 3-5 business days to clear. Wire transfers typically clear within 1 business day. We will notify you via email once funds have been confirmed and your order enters the fulfillment queue.

3. Payment Security & Compliance

We prioritize your financial security with enterprise-grade protections:

• Secure Bank Transfers: All bank transfer instructions are provided securely and verified before order processing.
• SSL Encryption: All payment pages are protected with 256-bit SSL encryption — look for the padlock icon in your browser.
• Fraud Monitoring: Automated systems flag suspicious transactions. We may contact you for verification before processing.
• Connecticut Data Privacy Act (CTDPA): We do not sell or share your payment information with third parties for marketing purposes.

4. Pricing, Taxes & Additional Fees

Container Pricing: All container prices are listed in US Dollars (USD) and exclude applicable taxes, delivery fees, and customization costs unless otherwise stated. Quotes provided by our team are valid for 14 days from issuance.

Connecticut Sales Tax: Orders shipped to Connecticut addresses are subject to Connecticut state sales tax (currently 6.35%) as required under Connecticut General Statutes § 12-408. Customers outside CT are responsible for any use taxes imposed by their state.

Delivery Fees: Shipping and delivery costs are calculated at checkout based on distance, container quantity, and site accessibility. These fees are non-refundable once delivery is scheduled.

No Hidden Fees: We do not charge processing fees for bank transfers. Any applicable fees (e.g., remote delivery surcharges) will be clearly disclosed before you complete your purchase.

5. Refunds, Cancellations & Chargeback Policy

Cancellations: You may cancel your order within 24 hours of payment clearance for a full refund. After 24 hours, if the container has not been shipped, a 15% restocking fee applies. Once shipped, cancellations follow our standard return policy (see Warranty & Returns).

Refunds: Approved refunds are processed within 14 days to the original payment method. This 14-day timeframe also applies to bank transfer refunds, subject to any additional processing time imposed by the receiving financial institution.

To request a refund or dispute a charge: Contact us immediately at info@tuaruscontainerservice.com with your order number and reason for dispute.

6. Billing Address & Contact Information

7. Deposits & Recurring Payments

Custom Orders & Modifications: For custom container modifications (insulation, doors, HVAC, etc.), a 50% non-refundable deposit is required before fabrication begins. The remaining balance is due upon completion and before delivery.

Lease-to-Own Programs: If you enroll in our container financing or lease-to-own program, recurring payments must be made by bank transfer according to the agreed payment schedule on the agreed schedule. You may cancel auto-pay at any time with 10 days' written notice.

Connecticut Consumer Protection: Under Connecticut General Statutes § 42-390 (Unfair Trade Practices), we provide full written disclosure of all deposit terms, refund eligibility, and cancellation rights before collecting any deposit.

8. International Payments & Currency

Tuarus Container Service primarily serves customers within the United States. For international orders (Canada, Mexico), we accept wire transfers in USD only. Customers are responsible for any international wire fees, currency conversion costs, and customs duties. All payments must clear in our US-based accounts before shipment.

9. Updates to This Payment Policy

We reserve the right to modify this Payment Policy at any time. Material changes will be notified via email to customers with active orders or through a notice on our website. The "Last Updated" date at the top of this policy indicates when changes were made. Continued use of our services after changes constitutes acceptance of the revised policy.