Got Questions? We Have Answers.

We offer a wide range of shipping containers including:

• 20ft Standard Containers — Ideal for storage, workshops, and job sites (160 sq ft)
• 40ft Standard Containers — Maximum storage capacity for warehouses and fleets (320 sq ft)
• 40ft High Cube Containers — Extra 1ft of height (9'6") for tall equipment and conversions
• 20ft High Cube Containers — Compact with extra height
• Reefer Containers — Refrigerated units for temperature-sensitive goods
• Custom Modified Containers — Offices, pop-up shops, container homes, and more

All containers are cargo-worthy unless specified otherwise. We also offer wind & watertight (WWT) and as-is options for budget-conscious buyers.

Cargo-Worthy (CW): Containers that meet international shipping standards. They are structurally sound, wind and watertight, have valid CSC plates, and are suitable for international shipping or long-term storage. These come with a 5-year warranty.

Wind & Watertight (WWT): Containers that are functional for storage but may have cosmetic dents, surface rust, or minor repairs. They are wind and watertight but may not meet strict shipping certification. These are budget-friendly and come with a 2-year warranty.

As-Is: Sold without warranty — best for projects where appearance doesn't matter or for scrap/repurposing.

New/One-Trip: Containers that have made only one ocean voyage — excellent condition with 10-year warranty.

Standard sizes we offer:

• 10ft Container: 10' L x 8' W x 8'6" H (80 sq ft) — available on request
• 20ft Container: 20' L x 8' W x 8'6" H (160 sq ft interior)
• 20ft High Cube: 20' L x 8' W x 9'6" H (160 sq ft, taller ceiling)
• 40ft Container: 40' L x 8' W x 8'6" H (320 sq ft interior)
• 40ft High Cube: 40' L x 8' W x 9'6" H (320 sq ft interior, taller ceiling)
• 45ft Container: 45' L x 8' W x 9'6" H — available on request

Interior dimensions may vary slightly by manufacturer (+/- 2 inches). Contact us for exact measurements.

Yes! We offer custom modification services including:

• Personnel doors and windows (various sizes and styles)
• Roll-up doors, sliding doors, or bi-fold doors
• Insulation (spray foam, rigid board, or batt)
• HVAC systems (mini-split, window units, forced air)
• Electrical (lighting, outlets, breaker panels, pre-wiring)
• Plumbing (sinks, toilets, water lines)
• Interior finishes (drywall, flooring, paint, shelving, workbenches)
• Exterior paint and branding

You can also modify containers yourself after purchase, but note that modifications may void the warranty. We recommend using our professional services for best results.

Yes! Shipping containers are made from heavy-gauge Corten steel (14-gauge minimum), making them highly secure and resistant to pests, rodents, and weather. The lockboxes are designed to accept standard padlocks or high-security locks.

For additional security, we offer:

• Upgraded lock boxes with anti-drill plates
• Crossbar locking systems (adds second locking point)
• Alarm systems and motion sensors (custom install)
• Security camera mounts and pre-wiring

While not completely airtight (small gaps around doors), containers are pest-resistant when doors are properly closed and sealed.

We sell both new (one-trip) and used containers:

• New/One-Trip: Containers that have made only one ocean voyage. These are in excellent condition with minimal wear — 10-year warranty.
• Used/Cargo-Worthy: Containers that have completed multiple trips but still meet shipping standards — 5-year warranty.
• Used/WWT (Wind & Watertight): Functional containers with cosmetic imperfections — 2-year warranty.
• As-Is: Budget containers sold without warranty — best for projects or scrap.

We recommend new containers for conversions (homes, offices) and used cargo-worthy for storage. Our team can help you choose the right option for your needs and budget.

We offer a simple $450 flat rate shipping fee for standard delivery of any container (20ft or 40ft) to the contiguous United States. This includes:

• Door-to-door delivery from our regional distribution center
• Professional flatbed or tilt-bed carrier
• Driver-assisted offloading and placement within 50ft of the truck
• Real-time GPS tracking link
• 24-hour advance delivery notification call

Additional fees may apply: Residential delivery (+$100), remote/rural areas beyond 50 miles from a major highway (+$150-$250), crane or lift-gate services (+$200-$400). Alaska and Hawaii require custom quotes. All additional fees are disclosed before you complete your purchase.

5-7 business days maximum from payment clearance to delivery anywhere in the contiguous United States.

Timeline breakdown:

• Day 0: Payment clears in our account
• Day 1-2: Container loaded and dispatched from distribution center
• Day 2-6: In transit with GPS tracking available
• Day 5-7: Final delivery and professional placement at your site

Connecticut deliveries typically arrive within 2-3 business days. Alaska and Hawaii take 10-14 days (custom quote). We maintain a 99.9% on-time delivery rate.

Yes! We deliver to all 50 states, including Alaska and Hawaii (custom quotes required).

• Contiguous 48 states: $450 flat rate, 5-7 day delivery
• Alaska: Custom quote via barge + truck, 10-14 days
• Hawaii: Custom quote via ocean freight, 14-21 days

We also ship to Canada and Mexico on a case-by-case basis — contact us for a quote. International customers are responsible for all customs duties, taxes, and brokerage fees.

Please prepare your site with these requirements:

• Access width: Minimum 14 feet of clear width for the delivery truck
• Height clearance: Minimum 16 feet (check for low wires, tree branches, bridges)
• Ground surface: Level, firm, dry surface (gravel, concrete, or compacted soil)
• Turning radius: Approximately 45-50 feet for the delivery truck
• Ground preparation: Concrete blocks or railroad ties recommended for long-term placement (prevents floor damage)
• Permits: You are responsible for any local permits required for container placement

Failed delivery attempts due to unprepared or inaccessible sites incur a $250-$500 fee. We will provide written notice of any access issues before assessing fees.

Absolutely! Once your container is dispatched, you will receive:

• GPS tracking link via SMS or email (opt-in required)
• Real-time location updates showing the carrier's current position
• Estimated delivery window with 24-hour advance notice from the driver
• Proof of delivery with photos upon completion
• Dispatch notification email with carrier details

You can also call our dispatch team at 1-888-555-0123 for status updates. We believe in full transparency throughout the delivery process.

If you have a difficult access location (narrow streets, low bridges, steep driveways, residential neighborhoods), please notify us at checkout. We offer several solutions:

• Tilt-bed delivery (+$150): Specialized truck that can slide the container to ground level in tight spaces
• Smaller truck options: We can arrange smaller carriers for restricted access (additional fee may apply)
• Will-call pickup: You can pick up the container from our nearest distribution center
• Crane or lift-gate services (+$200-$400): For sites that cannot accommodate a standard flatbed

Contact our logistics team before ordering to discuss your specific access challenges. We'll find a solution that works for your site.

We accept the following payment methods for your convenience:

• Credit Cards: Visa, MasterCard, American Express, Discover
• Bank Transfers: ACH (3-5 business days to clear) and wire transfers (1 business day)
• Digital Wallets: Apple Pay, Google Pay, PayPal

All payments are processed through PCI DSS Level 1 compliant gateways. We do not store full credit card numbers on our servers. Important: Orders are processed only after funds have fully cleared our accounts. We do not offer COD (Cash on Delivery) or net terms unless previously approved in writing.

Yes! We offer several flexible financing options:

• Lease-to-Own: Monthly payments with ownership at the end of the term (typically 12-60 months)
• Rent-to-Own: Low monthly rental payments that apply toward purchase price
• Third-party financing: We partner with financing companies for qualified buyers
• Volume discounts: For orders of 3+ containers, ask about our wholesale pricing

Credit approval is required for financing. Contact our sales team at 1-888-555-0123 or email info@tuaruscontainerservice.com for a quote and financing application.

Sales tax is collected based on your shipping address (destination-based sourcing). We collect tax in states where we have established economic nexus under the South Dakota v. Wayfair ruling.

States where we currently collect sales tax: Connecticut (6.35%), New York, New Jersey, Pennsylvania, Massachusetts, Florida, Texas, California, Illinois, Ohio, Georgia, North Carolina, and others.

Connecticut customers: 6.35% sales tax applies to all deliveries within the state under Connecticut General Statutes § 12-408.

Tax-exempt organizations must provide a valid exemption certificate before order processing. The tax amount is calculated and displayed at checkout. For states where we do not collect tax, you may be responsible for remitting use tax directly to your state.

Your credit card is authorized at the time of order to verify available funds. The actual charge occurs when your order is confirmed and ready for dispatch — typically within 24-48 hours of order placement.

Important timeline:

• Order placed → Authorization hold (temporary, does not actually charge)
• Order confirmed (1-24 hours) → Actual charge occurs
• Funds typically clear within 1-2 business days
• Order processing begins only after funds have fully cleared

We do not begin container allocation or dispatch until funds are confirmed in our accounts. Bank transfers (ACH) take 3-5 business days to clear before processing begins.

No hidden fees — we believe in full transparency.

Your final price includes:

• Container price (as quoted)
• $450 flat rate shipping (contiguous US)
• Applicable sales tax (calculated at checkout)

Potential additional fees (disclosed before purchase):

• Residential delivery: +$100
• Remote area (beyond 50 miles from highway): +$150-$250
• Crane/lift-gate services: +$200-$400
• Failed delivery attempt (unprepared site): +$250-$500

All fees are clearly displayed at checkout. We never add surprise charges after purchase.

We offer a 30-day return policy on eligible containers. To qualify for a return:

• Return request must be initiated within 30 calendar days of delivery date
• Container must be in original, unused condition with no modifications
• Container must be free from damage caused by customer handling or site conditions
• Return must be shipped back within 7 days of receiving your RMA number
• A 15% restocking fee applies (waived if return is due to our error)

Non-returnable items: Custom-modified containers, as-is containers, reefer containers, clearance items, and wind & watertight (WWT) containers are final sale.

To initiate a return, email info@tuaruscontainerservice.com with "RETURN REQUEST - [Order Number]" in the subject line.

Refunds are processed within 14 days of receiving and inspecting your returned container.

Detailed timeline:

• Days 1-2: Returned container arrives at our facility
• Days 3-7: Inspection for damage, modifications, and condition
• Day 7: Refund approval and amount calculated (minus restocking fee)
• Days 7-14: Refund issued to original payment method

Credit card refunds: Typically appear within 5-7 business days after we issue them (depends on your bank).
Bank transfer refunds: May take up to 10 business days due to intermediary bank processing.
Original payment method only: We cannot refund to a different card or account.

Warranty coverage depends on container condition at purchase:

• New/One-Trip Containers: 10-year limited structural warranty
• Cargo-Worthy Containers: 5-year limited structural warranty
• Wind & Watertight (WWT): 2-year limited warranty
• As-Is Containers: No warranty — sold "as-is, where-is"

Covered under warranty: Manufacturing defects in steel, failed door seals/gaskets, structural cracks/welding failures, rust-through on new containers, floor rot or delamination.

Not covered: Cosmetic surface rust or paint fading, damage from improper site preparation, forklift misuse or overloading, modifications made after delivery, acts of nature (storms, floods, earthquakes), vandalism, theft, or unauthorized entry.

Before signing the delivery receipt (Bill of Lading):

• Inspect the container thoroughly before signing
• If you see damage, note it clearly on the Bill of Lading
• Take photos of the damage from multiple angles
• You have the right to refuse delivery of a severely damaged container
• Contact us immediately at 1-888-555-0123

After signing (concealed damage):

• Notify us within 48 hours of delivery
• Provide photos and a detailed description of the damage
• We will file a claim with the carrier on your behalf
• We will arrange for repair, replacement, or refund as appropriate

Important: Under Connecticut General Statutes § 42a-2-513, your signature without noting damage constitutes acceptance of the container's condition.

Yes, subject to the following timeline and conditions:

• Within 24 hours of payment clearance: Full refund, no cancellation fee
• After 24 hours but before dispatch: 15% cancellation fee applies (covers administrative and logistics costs)
• After dispatch: Cancellation not permitted — order is considered final. You may still return the container under the 30-day return policy, subject to return shipping and restocking fees.

Custom orders: Custom-modified containers cannot be cancelled once fabrication has begun. Deposits on custom orders are non-refundable. Lead times for custom orders range from 2-8 weeks depending on complexity.

A restocking fee covers the costs of processing returned inventory, inspection, cleaning, and returning the container to sellable condition.

Restocking fee schedule:

• Standard container (20ft/40ft): 15% of original purchase price
• High cube container: 15% of original purchase price
• Containers with minor modifications: 25% (if approved for return — typically non-returnable)
• Bulk orders (3+ containers): 20% per container returned

No restocking fee when: Return is due to our error (wrong container shipped, manufacturing defect covered under warranty).

Example calculation: Container purchased for $3,500. 15% restocking fee = $525 deducted. Refund amount = $2,975.

Return shipping responsibility depends on the reason for return:

• Customer-initiated return (change of mind): You pay all return shipping costs. We recommend using a carrier that provides tracking and insurance, as we are not responsible for damage during return transit. Estimated return shipping: 20ft container $450-$750, 40ft container $600-$1,000.
• Return due to our error (wrong item shipped): We cover all return shipping costs and will arrange pickup of the incorrect container.
• Return due to defect (warranty): Warranty claims follow our Warranty Policy. Return shipping for warranty claims is customer's responsibility unless defect is confirmed and covered.

Cost-saving tip: Before initiating a return, consider that return shipping costs and restocking fees may be significant. We encourage customers to thoroughly inspect containers upon delivery and contact us with any concerns before requesting a return.

We offer a full range of custom modifications to transform standard containers into functional spaces:

• Doors: Personnel doors (steel or aluminum), roll-up doors, sliding doors, bi-fold doors, double doors
• Windows: Fixed, sliding, casement, or emergency egress windows (various sizes)
• Insulation: Spray foam (highest R-value), rigid board, or batt insulation for climate control
• HVAC: Mini-split systems (heating/cooling), window units, roof-mounted forced air systems
• Electrical: LED lighting, outlets (standard or GFCI), breaker panels, pre-wiring for appliances
• Plumbing: Sinks, toilets, water heaters, water lines, drain lines (for office or living spaces)
• Interior Finishes: Drywall, plywood, flooring (vinyl, rubber, or wood), paint, shelving, workbenches, cabinetry
• Exterior: Custom paint and branding, siding (wood or metal), roof overhangs, awnings

Contact us for a custom quote — lead time is typically 4-8 weeks depending on complexity.

Absolutely! We specialize in container conversions for a wide range of applications:

• Mobile Offices / Job Site Offices: Insulated, wired, with windows, personnel doors, and HVAC — fully functional workspace delivered to your site.
• Popup Shops / Retail Spaces: Custom layouts, display windows, branding, point-of-sale areas.
• Container Homes / ADUs (Accessory Dwelling Units): Multi-container configurations, full insulation, plumbing, electrical, kitchens, bathrooms. We can help with design and permitting guidance.
• Workshops / She Sheds / Man Caves: Basic to fully finished spaces with workbenches, storage, and climate control.
• Medical or Dental Clinics: Medical-grade finishes, plumbing for sinks, exam room layouts.
• Classrooms / Training Centers: Acoustical treatments, whiteboards, IT pre-wiring.
• Restrooms / Concession Stands: Plumbing, fixtures, commercial-grade finishes.

We handle everything from initial design to final delivery. Building permits and local zoning compliance are your responsibility — we recommend checking with your local building department before ordering.

Lead times vary based on the complexity of your project:

• Basic modifications (personnel door, windows, paint): 2-4 weeks
• Medium modifications (insulation, electrical, basic HVAC): 4-6 weeks
• Full conversions (office, living space, plumbing, finished interior): 6-8 weeks
• Complex multi-container builds: 8-12 weeks

Rush orders: We offer expedited service for an additional fee (typically +25% of modification cost). Rush orders can reduce lead time by 30-50% depending on current workload and material availability.

We will provide an estimated timeline with your custom quote. Timelines begin after design approval and deposit receipt. Weather, material availability, and shipping may affect lead times.

Yes! Our in-house design team can help bring your vision to life:

• Concept design: We work with you to understand your needs and create a layout that maximizes space and functionality.
• CAD drawings: Professional 2D and 3D CAD drawings showing floor plans, elevations, and electrical/plumbing layouts.
• Material selection: Guidance on insulation types, flooring, finishes, windows, doors, and HVAC systems.
• Permit assistance: We can provide stamped drawings and specifications to help with building permit applications (final approval is your responsibility).

Design fees start at $500 for basic layouts and are credited toward your final purchase. For complex projects, design fees are quoted separately. Contact us to schedule a design consultation.

Tuarus Container Service has been proudly serving customers since 2015. With over 10 years of experience in the shipping container industry, we have delivered more than 5,000 containers to businesses, contractors, farmers, and homeowners across all 50 states.

Our headquarters is located in Stamford, Connecticut at 1122 MAIN ST, STAMFORD, CT 06902. We operate regional distribution centers to ensure fast, cost-effective delivery nationwide.

We are fully licensed, insured, and compliant with all Connecticut state regulations. We maintain an A+ rating with the Better Business Bureau and are proud members of the Connecticut Business & Industry Association (CBIA).

Yes, absolutely. Tuarus Container Service is:

• Fully licensed to operate as a container sales and delivery business in Connecticut and all states where we conduct business.
• Fully insured with comprehensive general liability insurance and cargo coverage.
• PCI DSS Level 1 compliant for secure payment processing.
• Registered with the Connecticut Department of Revenue Services for sales tax collection (Registration # TUA-1234567-S).

We are also compliant with all Department of Transportation (DOT) regulations for shipping and delivery. Certificates of insurance are available upon request for commercial customers requiring proof of coverage.

Yes! We maintain an active inventory at our regional distribution centers. Many standard containers (20ft and 40ft, cargo-worthy) are available for immediate pickup from our Stamford, CT location.

Will-call pickup: You are welcome to pick up your container directly from our distribution center. We will load the container onto your trailer or arrange for a third-party carrier of your choice. Pickup appointments are available Monday through Friday, 8 AM to 4 PM.

Custom and modified containers require fabrication time (2-8 weeks depending on complexity). Contact us before visiting to confirm inventory availability for specific container types and conditions.

We take your privacy seriously. Our privacy practices include:

• No selling of data: We never sell your personal information to third parties for marketing purposes.
• Secure payment processing: All payment information is processed through PCI DSS Level 1 compliant gateways. We do not store full credit card numbers on our servers.
• Limited data sharing: We only share information with service providers necessary to fulfill your order (shipping carriers, payment processors).
• Connecticut CTDPA compliance: Connecticut residents have the right to access, correct, delete, and port their personal data. Contact us to exercise these rights.

For complete details, please review our full Privacy Policy on our website. You may also contact our Privacy Officer at privacy@tuaruscontainerservice.com.

Yes! We offer significant discounts for bulk and wholesale orders:

• 3-5 containers: 5% discount off standard pricing
• 6-10 containers: 10% discount off standard pricing
• 11-20 containers: 15% discount off standard pricing
• 21+ containers: Contact us for custom wholesale pricing

Volume discounts apply to standard containers (20ft and 40ft). Custom modifications are quoted separately. We also offer reduced per-unit shipping rates for bulk orders delivered to a single address.

Contact our wholesale team at 1-888-555-0123 or wholesale@tuaruscontainerservice.com for a quote.

We're here to help! You can reach us through any of these channels:

• Phone (Sales & Support): 1-888-555-0123 — Monday-Friday, 8 AM - 7 PM ET
• Email (General): info@tuaruscontainerservice.com
• Email (Returns): returns@tuaruscontainerservice.com
• Email (Warranty): warranty@tuaruscontainerservice.com
• Mailing Address: 1122 MAIN ST, STAMFORD, CT 06902
• Website Contact Form: https://tuaruscontainerservice.com/contact

We aim to respond to all email inquiries within 2 business hours during business days. For urgent delivery issues, please call our dispatch team directly.

Yes! Our corporate headquarters and primary distribution center is located at:

1122 MAIN ST
STAMFORD, CT 06902

Visiting hours: Monday through Friday, 9 AM to 5 PM ET (by appointment recommended).

What you can do on-site:

• View available container inventory
• Inspect containers before purchase (by appointment)
• Pick up containers (will-call)
• Discuss custom modification projects with our team
• Review documentation and finalize orders

Please note: To ensure we have the specific containers you want to see available for inspection, we strongly recommend calling ahead to schedule an appointment. Walk-ins are welcome but inventory availability cannot be guaranteed without prior notice.