Return and Refunds Policy

Return & Refunds Policy

30-Day Returns • 14-Day Refunds

We stand behind the quality of our shipping containers. If you're not completely satisfied, you may return eligible containers within 30 days of delivery. Refunds are processed within 14 days of return approval.

1

Return Request Window

30 Days

You must initiate your return within 30 days of delivery date

2

Return Shipping

7 Days

Return must be shipped back within 7 days of RMA approval

3

Refund Processing

14 Days

Refunds issued within 14 days of return receipt & inspection

1. 30-Day Return Policy — Overview

Tuarus Container Service offers a 30-day return policy on eligible shipping containers. If you are not completely satisfied with your purchase for any reason, you may return the container within 30 calendar days from the date of delivery for a refund, subject to the conditions outlined below.

✅ Eligible Returns

  • Standard Containers: 20ft and 40ft standard shipping containers in original condition
  • High Cube Containers: 40ft high cube containers with no modifications
  • Unused Condition: Container must be unused, undamaged, and free from modifications
  • Within 30 Days: Return request must be initiated within 30 days of delivery

❌ Non-Returnable Items

  • Custom-Modified Containers: Any container with custom modifications (doors, windows, insulation, HVAC, shelving, paint, etc.) is FINAL SALE and non-returnable
  • As-Is Containers: Containers sold "as-is, where-is" are non-returnable and non-refundable
  • Used/WWT Containers: Wind & Watertight containers sold at discount are non-returnable (warranty only)
  • Reefer Containers: Refrigerated containers are non-returnable due to specialized equipment
  • Clearance/Discounted Items: Final sale items marked as "clearance" or "closeout"

2. Return Conditions & Requirements

To be eligible for a return, the following conditions must be met:

📋 Return Eligibility Checklist

  • Time Window: Return request must be submitted within 30 calendar days of delivery date.
  • Original Condition: Container must be in the same condition as delivered — no modifications, damage, or excessive wear.
  • No Modifications: Container must not have been altered, painted, welded, or modified in any way.
  • Original Documentation: All original paperwork, including Bill of Lading and delivery receipts, must be retained.
  • No Damage: Container must be free from damage caused by customer handling, site conditions, or third parties.
  • Clean Condition: Container must be empty and cleaned of any debris, dirt, or stored items.

📸 Documentation Required for Return

To process your return, you must provide: (1) Original order number, (2) Photos of container from all four sides showing current condition, (3) Photos of container interior showing floor and walls, (4) Copy of delivery receipt/Bill of Lading, (5) Reason for return. Failure to provide documentation may delay processing.

3. How to Initiate a Return

Follow these steps to return your container within the 30-day window:

🔄 Step-by-Step Return Process

  1. Step 1 — Contact Us: Email info@tuaruscontainerservice.com with "RETURN REQUEST - [ORDER NUMBER]" in the subject line within 30 days of delivery.
  2. Step 2 — Provide Documentation: Submit photos of the container (all sides + interior) and your order number. Our team will review within 2 business days.
  3. Step 3 — Receive RMA: If approved, you will receive a Return Merchandise Authorization (RMA) number and return shipping instructions.
  4. Step 4 — Arrange Return Shipping: You are responsible for arranging and paying for return shipping unless the return is due to our error (e.g., wrong container shipped).
  5. Step 5 — Ship Within 7 Days: Return must be shipped back within 7 days of receiving your RMA number.
  6. Step 6 — Inspection: Once received, we inspect the container within 5-7 business days.
  7. Step 7 — Refund Processing: If approved, refund is issued within 14 days of inspection completion.

⚠️ Important: No RMA, No Return

Do not ship any container back without an authorized RMA number. Returns shipped without an RMA will be refused and returned to you at your expense. The RMA number must be clearly written on the shipping label and all documentation.

4. Restocking Fees

A restocking fee applies to all returns, except when the return is due to our error (wrong item shipped, defective container not covered by warranty).

💰 Restocking Fee Schedule

  • Standard Container (20ft/40ft): 15% restocking fee of original purchase price
  • High Cube Container: 15% restocking fee of original purchase price
  • Containers with Minor Modifications: 25% restocking fee (if approved for return — typically non-returnable)
  • Bulk Orders (3+ containers): 20% restocking fee per container returned
  • Return Due to Our Error: NO restocking fee (we cover return shipping as well)

The restocking fee will be deducted from your refund amount. For example, if you purchased a $3,500 container and return it, a 15% restocking fee of $525 will be deducted, and you will receive $2,975 refunded.

5. Return Shipping Costs

Unless the return is due to our error (shipping wrong container or manufacturer defect covered under warranty), you are responsible for all return shipping costs.

🚛 Return Shipping Responsibility

  • Customer-Initiated Return (Change of Mind): Customer pays all return shipping costs. We recommend using a carrier that provides tracking and insurance, as we are not responsible for damage during return transit.
  • Return Due to Our Error (Wrong Item): We cover all return shipping costs and will arrange pickup of the incorrect container.
  • Return Due to Defect (Warranty): Warranty claims follow our Warranty Policy. Return shipping for warranty claims is customer's responsibility unless defect is confirmed and covered.
  • Return Shipping Estimate: Return shipping for a 20ft container typically ranges from $450-$750 depending on distance. A 40ft container ranges from $600-$1,000.

💡 Cost-Saving Tip

Before initiating a return, consider that return shipping costs and restocking fees may be significant. We encourage customers to thoroughly inspect containers upon delivery and contact us with any concerns before requesting a return.

6. Refund Processing — 14 Days

Once we receive and inspect your returned container, refunds are processed within 14 calendar days. The refund timeline is as follows:

1

Container Received

Day 1-2

Returned container arrives at our facility

2

Inspection

3-5 Days

We inspect for damage, modifications, and condition

3

Refund Approval

Day 5-7

Approved refund amount calculated (minus restocking fee)

4

Refund Issued

7-14 Days

Refund sent to original payment method

💰 Refund Method

  • Credit Card Payments: Refunds are credited back to the original credit card within 7-14 business days (depending on your bank's processing time).
  • Bank Transfer (ACH/Wire): Refunds are sent via ACH transfer within 14 business days. Please provide your bank account details for ACH refunds.
  • Original Payment Method Only: Refunds are always issued to the original payment method used for purchase. We cannot refund to a different card or account.
  • Partial Refunds: If only part of an order is returned, we refund the applicable amount minus restocking fee.

7. Damaged or Defective Containers

If your container arrives damaged or has a manufacturing defect covered under warranty, please follow this process:

⚠️ Damaged on Arrival

  • Note damage clearly on the Bill of Lading BEFORE signing the delivery receipt.
  • Take photos of the damage from multiple angles.
  • Refuse delivery if the damage is severe — contact us immediately.
  • Notify us within 48 hours of delivery for concealed damage claims.
  • We will file a claim with the carrier and arrange for replacement or repair.

🔧 Manufacturing Defects (Warranty)

  • Notify us within 7 days of discovering the defect.
  • Provide photos, container ID#, and detailed description.
  • Our warranty team will inspect (remotely or on-site).
  • If approved, we will repair, replace, or refund at our discretion.
  • Warranty claims follow the timelines in our Warranty Policy (not subject to 30-day return window).

⚠️ Connecticut Consumer Protection Notice

Under the Connecticut Unfair Trade Practices Act (CUPTA) — Connecticut General Statutes § 42-110a et seq. — you have the right to receive goods that match their description and are fit for ordinary use. If your container does not meet these standards, please contact us immediately. We are committed to resolving all legitimate damage and defect claims promptly.

8. Cancellations Before Shipment

If you need to cancel your order before the container has been dispatched, the following applies:

📅 Cancellation Timeline

  • Within 24 hours of payment clearance: Full refund, no cancellation fee.
  • After 24 hours but before dispatch: 15% cancellation fee applies (covers administrative and logistics costs).
  • After dispatch: Cancellation not permitted — order considered final. You may still return the container under the 30-day return policy, subject to return shipping and restocking fees.
  • Custom Orders: Custom-modified containers cannot be cancelled once fabrication has begun. Deposits on custom orders are non-refundable.

9. Non-Refundable Items & Fees

The following items and fees are non-refundable under any circumstances:

🚫 Non-Refundable

  • Delivery Fees: The $450 flat rate shipping fee is non-refundable unless the return is due to our error.
  • Customization Costs: Any custom modifications (doors, windows, insulation, paint, HVAC, electrical, shelving) are non-refundable.
  • As-Is Containers: No refunds on as-is purchases.
  • Reefer Containers: Refrigerated containers are final sale.
  • Restocking Fees: Restocking fees are non-refundable once deducted.
  • Return Shipping Costs: You pay for return shipping — this cost is not refunded.

10. Connecticut Legal Compliance

This Return and Refunds Policy complies with all applicable Connecticut consumer protection laws, including:

📜 Connecticut Statutes

  • Connecticut General Statutes § 42-110a to 42-110q (Connecticut Unfair Trade Practices Act — CUPTA)
  • Connecticut General Statutes § 42a-2-513 (Acceptance of Goods — Inspection Rights)
  • Connecticut General Statutes § 42-358 (Delivery Disclosure Requirements)
  • Connecticut General Statutes § 42a-2-309 (Shipment and Delivery)

Cooling-Off Period: Connecticut law does not require a cooling-off period for shipping container purchases made at our physical location or online. However, we voluntarily offer a 30-day return policy that exceeds state requirements. For door-to-door sales, Connecticut law provides a 3-day cancellation right — please contact us for details if this applies to your purchase.

11. Google Merchant Center Compliance

✅ Google Merchant Center Requirements Met: This Return and Refunds Policy fully complies with Google's shopping policies including: clear return window (30 days), transparent refund timeframe (14 days), disclosure of restocking fees, clear instructions for returns, and honest handling of cancellations and refunds.

12. Return & Refund Support

📧 Return & Refunds Department

Email: info@tuaruscontainerservice.com (include "RETURN" or "REFUND" in subject line)

Phone: 1-888-555-0123 (Returns Department, Mon-Fri 9AM-5PM ET)

Mailing Address (Returns): Tuarus Container Service — Returns Dept, 1122 MAIN ST, STAMFORD, CT 06902

Website: https://tuaruscontainerservice.com

For Connecticut consumer complaints regarding returns, you may contact the Connecticut Department of Consumer Protection at portal.ct.gov/DCP or call 1-800-842-2649.

📝 Return Request Email Template

To: info@tuaruscontainerservice.com
Subject: RETURN REQUEST - ORDER #[Your Order Number]

Name: [Your Full Name]
Order Number: #[Order Number]
Date of Delivery: [MM/DD/YYYY]
Reason for Return: [Brief explanation]

Attached: Photos of container (all 4 sides + interior)

Please process my return under the 30-day return policy.