Return and Refunds Policy

Return & Refunds Policy

30-Day Returns • 14-Day Refunds

We stand behind the quality of our shipping containers. If you're not completely satisfied, you may return eligible containers within 30 days of delivery. Approved refunds are processed within 14 days to the original payment method.

1

Return Request Window

30 Days

You must initiate your return within 30 days of delivery date

2

Return Shipping

7 Days

Return must be shipped back within 7 days of RMA approval

3

Refund Processing

14 Days

Approved refunds are processed within 14 days to the original payment method.

1. 30-Day Return Policy — Overview

Tuarus Container Service offers a 30-day return policy on eligible shipping containers. If you are not completely satisfied with your purchase for any reason, you may return the container within 30 calendar days from the date of delivery for a refund, subject to the conditions outlined below.

💰 Refund Processing

Approved refunds are processed within 14 days to the original payment method.

7. Damaged or Defective Containers

If your container arrives damaged or has a manufacturing defect covered under warranty, please follow this process:

⚠️ Damaged on Arrival

  • Note damage clearly on the Bill of Lading BEFORE signing the delivery receipt.
  • Take photos of the damage from multiple angles.
  • Refuse delivery if the damage is severe — contact us immediately.
  • Notify us within 48 hours of delivery for concealed damage claims.
  • We will file a claim with the carrier and arrange for replacement or repair.

🔧 Manufacturing Defects (Warranty)

  • Notify us within 7 days of discovering the defect.
  • Provide photos, container ID#, and detailed description.
  • Our warranty team will inspect (remotely or on-site).
  • If approved, we will repair, replace, or refund at our discretion.
  • Warranty claims follow the timelines in our Warranty Policy (not subject to 30-day return window).

⚠️ Connecticut Consumer Protection Notice

Under the Connecticut Unfair Trade Practices Act (CUPTA) — Connecticut General Statutes § 42-110a et seq. — you have the right to receive goods that match their description and are fit for ordinary use. If your container does not meet these standards, please contact us immediately. We are committed to resolving all legitimate damage and defect claims promptly.

8. Cancellations Before Shipment

If you need to cancel your order before the container has been dispatched, the following applies:

📅 Cancellation Timeline

  • Within 24 hours of payment clearance: Full refund, no cancellation fee.
  • After 24 hours but before dispatch: 15% cancellation fee applies (covers administrative and logistics costs).
  • After dispatch: Cancellation not permitted — order considered final. You may still return the container under the 30-day return policy, subject to return shipping and restocking fees.
  • Custom Orders: Custom-modified containers cannot be cancelled once fabrication has begun. Deposits on custom orders are non-refundable.

9. Non-Refundable Items & Fees

The following items and fees are non-refundable under any circumstances:

🚫 Non-Refundable

  • Delivery Fees: The $450 flat rate shipping fee is non-refundable unless the return is due to our error.
  • Customization Costs: Any custom modifications (doors, windows, insulation, paint, HVAC, electrical, shelving) are non-refundable.
  • As-Is Containers: No refunds on as-is purchases.
  • Reefer Containers: Refrigerated containers are final sale.
  • Restocking Fees: Restocking fees are non-refundable once deducted.
  • Return Shipping Costs: You pay for return shipping — this cost is not refunded.

10. Connecticut Legal Compliance

This Return and Refunds Policy complies with all applicable Connecticut consumer protection laws, including:

📜 Connecticut Statutes

  • Connecticut General Statutes § 42-110a to 42-110q (Connecticut Unfair Trade Practices Act — CUPTA)
  • Connecticut General Statutes § 42a-2-513 (Acceptance of Goods — Inspection Rights)
  • Connecticut General Statutes § 42-358 (Delivery Disclosure Requirements)
  • Connecticut General Statutes § 42a-2-309 (Shipment and Delivery)

Cooling-Off Period: Connecticut law does not require a cooling-off period for shipping container purchases made at our physical location or online. However, we voluntarily offer a 30-day return policy that exceeds state requirements. For door-to-door sales, Connecticut law provides a 3-day cancellation right — please contact us for details if this applies to your purchase.

11. Return & Refund Support

📧 Return & Refunds Department

Email: info@tuaruscontainerservice.com (include "RETURN" or "REFUND" in subject line)

Phone: 1-888-555-0123 (Returns Department, Mon-Fri 9AM-5PM ET)

Mailing Address (Returns): Tuarus Container Service — Returns Dept, 1122 MAIN ST, STAMFORD, CT 06902

Website: https://tuaruscontainerservice.com

For Connecticut consumer complaints regarding returns, you may contact the Connecticut Department of Consumer Protection at portal.ct.gov/DCP or call 1-800-842-2649.

📝 Return Request Email Template

To: info@tuaruscontainerservice.com
Subject: RETURN REQUEST - ORDER #[Your Order Number]

Name: [Your Full Name]
Order Number: #[Order Number]
Date of Delivery: [MM/DD/YYYY]
Reason for Return: [Brief explanation]

Attached: Photos of container (all 4 sides + interior)

Please process my return under the 30-day return policy.